Facebook:
Care Center on Marketplace

Project Overview: Care Center on Marketplace is an in-app help center that’s surfaced at key moments, so users can find product education and support throughout their journey.

My Role & Impact: User Education, Help Content, Content Strategy, Content Audit, Privacy & Compliance, User Research, Data Analysis, Writing, Editing, Web Content Management, Localization, Content Governance

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Facebook: Seller Appeals on Marketplace

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Facebook: Chatbot & Live Agent